Store Policies

No-Risk Guarantee

We want you to be completely satisfied with every purchase you make with us. If you are in any way dissatisfied with a product you ordered or received, we'll exchange it, credit your account or refund your money within 90 days of purchase.

Shipping and Processing

In-stock merchandise typically ships within 1-2 business days. Weekend orders are processed the next business day.

Backordered Items

If an item on your order is marked “backorded” the entire order will be held until all items return to stock. If you would like us to split the order and ship the items sepeartely you can request we do that by emailing us at service@shamansmarket.com

We make every attempt to provide you the most accurate date of shipment for backordered items yet sometimes receipt of these items are delayed. If the items are going to be substantially delayed we will email you with an updated anticipated shipping date. If an item is out of stock and that information was not provided to you on the website, we will email you with additional information on availability.

Shipping Charges

Shipping charges will vary based on the weight of your package and your location. All packages are shipped from Troy, MI. During checkout you are given an estimated shipping charge. To get an accurate shipping charge (within the US) you can enter your zip code and the actual shipping charges will be calculated. International shipping charges are only estimated on the website. For more information on international orders please see International Orders below.

Standard Delivery

Standard Delivery orders are shipped via USPS Priority Mail, and generally will arrive in 3-5 business days. Occasionally items ordered at the same time are shipped separately.

Express Delivery

For even faster delivery, we offer Next Business Day and Two Business Day Express Service. Express orders are given top priority and we will expedite the order when possible yet we still require the 1-2 business days for processing and shipping. Please call us at 866-929-2964 or email us at service@shamansmarket.com to verify when you can expect your Express Delivery to go out.

International Orders

Shamans Market ships internationally depending on an individual country's regulations. Not all items we sell can be shipped to every country. Shipping charges that show on the final invoices are estimates. If the actual international shipping fee is lower than the estimate we will automatically credit your payment method the difference. In cases where the actual shipping fee is higher we will contact you via email and inform you of the cost for shipping your order before we proceed. If you would like to know the actual shipping cost before you place your order, or request lower cost Standard Airmail shipping (for small packages) please feel from to contact us at service@shamansmarket.com and we will calculate it for you. Our standard international shipping method is US Postal Service Priority Mail or EMS service. We also offer you the option of shipping UPS international service.

Returns & Exchanges

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact us service@shamansmarket.com or 866-929-2964 and we will be glad to arrange a return or exchange for you.

If you are not satisfied with your purchase, you may return it within 90 days of receipt for an exchange, credit or refund (excluding shipping and processing fees). All products are guaranteed for one year against defects.

To return an item, please follow the steps below:

1. Please enclose a copy of your invoice with your return.

2. Please include a detailed note explaining the reason for the return and send returns and exchanges to:

ShamansMarket.com

6620 Crabapple Ct

Troy, MI 48098

3. Carefully repackage the merchandise. Items must be returned prepaid, in the original packaging. We cannot accept returns sent C.O.D., and original shipping & processing charges are not refundable.

4. Return the package to us via UPS or insured parcel post. Please note you are responsible for the safe return of your merchandise.

If you have any questions, please email us at service@shamansmarket.com or call 866-929-2964.

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