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Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact us [email protected] or 866-929-2964 and we will be glad to arrange a return or exchange for you. If you are not satisfied with your purchase, you may return it within 60 days of receipt for an exchange, credit or refund (excluding shipping and processing fees). All products are guaranteed for one year against defects.
To return an item, please follow the steps below:
1. Please enclose a copy of your invoice or Packing Slip with your return, if possible if not available then include your name, address, phone number and order number.
2. Please include a detailed note explaining the reason for the return and send returns and exchanges to:
6620 Crabapple Ct
Troy, MI 48098
3. Carefully repackage the merchandise. Items must be returned prepaid, in the original packaging. We cannot accept returns sent C.O.D., and original shipping & processing charges are not refundable.
4. Return the package to us via UPS or insured parcel post. Please note you are responsible for the safe return of your merchandise.
If you have any questions, please email us at [email protected] or call 866-929-2964.
Unauthorized returns will be refused without question. Shamans Market must be contacted within 10 days of original order receipt to initiate a return and request a Return Materials Authorization (RMA) number. Returns must be received in the original brand new, unused, factory fresh condition with all packaging and components included with the RMA number clearly marked on the outside of the box. Any returns received requiring replacement of any packaging shall be charged a re-boxing fee of up to $15. Shipping must be prepaid by the customer, and the return is subject to a discretionary 20% restocking fee. RMA numbers are valid for 30 days from the issue date.