Shipping & Delivery
In-stock merchandise typically ships within 1-2 business days. Holiday and orders placed on Saturday and Sunday are processed the next business day.
If an item on your order is marked “backorded” the entire order will be held until all items return to stock. If you would like us to split the order and ship the items separately you can request we do that by emailing us at email@example.com . We make every attempt to provide you the most accurate date of shipment for backordered items yet sometimes receipt of these items are delayed. If the items are going to be substantially delayed we will email you with an updated anticipated shipping date. If an item is out of stock and that information was not provided to you on the website, we will email you with additional information on availability.
Shipping charges will vary based on the weight of your package and your location. All packages are shipped from Troy, MI. During checkout you are given an estimated shipping charge. To get an accurate shipping charge (within the US) you can enter your zip code and the actual shipping charges will be calculated. International shipping charges are only estimated on the website. For more information on international orders please see International Orders below.
Standard vs. Express Delivery
Standard Delivery orders are shipped via USPS First Class or Priority Mail. Generally Priority Mail will arrive in 3-5 business days and 1st class usually with 3-7 business days. Please note that USPS Priority Mail does not guarantee delivery times. Occasionally items ordered at the same time are shipped separately.
For even faster delivery, we offer Express Delivery via Priority Mail Express and Two Business Day Service via UPS. USPS Priority Mail Express and UPS Two Business Day Service orders are given top priority and we will ship the order the same day if received by 2:00 pm EST for product available in our warehouse.
Priority Mail Express is a 1-2 day Service and varies based on location.
Please Note: UPS does not count Saturday or Sunday as business days. USPS does not count Sunday.
If have a time sensitive order and want to confirm stock availability please call us at 866-929-2964 or email us at firstname.lastname@example.org to verify when you can expect your shipment to go out. We will do our best to meet your needs.
Shamans Market ships internationally depending on an individual country's regulations. Not all items we sell can be shipped to every country. Shipping costs are calculated in the shopping cart or at checkout. To see your shipping costs before checking out you can use the estimate shipping cost section in the shopping cart. (Please note: If your country does not use postal code please insert a 1 in the postal code field if you are not getting shipping cost to show.) In a few cases the actual shipping fee will be more than calculated at checkout. If this happens we will contact you via email and inform you of the cost for shipping your order before we proceed.
Our standard international shipping method is US Postal Service 1st Class, Priority Mail or EMS service. We also offer you the option of shipping DHL international service where available. Estimated shipping times (not including order processing time) for USPS Mail service is as follows:
1st Class: 2-5 weeks (some countries take longer)
Priority Mail: 7-14 days
EMS Express Service: 3-7 days
Duties, taxes, VAT, custom charges are not included in pricing or delivery fees. Please contact your taxing authority to determine what fees or taxes may apply to your order and how collection is handled.
We offer a money back guarantee only in selected countries for non delivery of packages on Standard and USPS delivery service if a package is not received within 90 days of purchase. These countries are Canada, United Kingdom, EU, Australia, New Zeeland, Singapore & Hong Kong. All other countries we will refund the products when the order is returned to us. DHL delivery is guaranteed to all countries.
Restricted from International Shipping
Certain items can't be shipped outside of the USA or require a special certification.
The US Fish and Wildlife Agency requires a certification for items containing Wild Feathers, Animal Hide, Bone and Shell. Therefore we restrict shipping on these items unless a special request is made and a certification fee of $99.00 is paid in advance.
Other items are including Peacock Feathers & Red Sandalwood are banned to ship altogether.