Please be aware that due to the evolving COVID-19 situation our processing and shipping times may be extended by several days.
Our normal processing times are: In-stock merchandise typically ships within 1 business day. In-stock UPS 2 Day Shipping orders, received before 2:00 Eastern time, are shipped the same day (See details below). Holiday and orders placed on Saturday and Sunday are processed the next business day.
If an item on your order is marked “back-orded”, the entire order will be held until all items return to stock. If you would like us to split the order and ship the items separately you can request we do that by emailing us at email@example.com. We make every attempt to provide you with the most accurate shipment date for back-ordered items, yet sometimes receipt of these items is delayed. If the items are going to be substantially delayed we will email you with an updated anticipated shipping date. If an item is out of stock and that information was not provided to you on the website, we will email you with additional information on availability.
Shipping charges will vary based on the weight of your package and your location. All packages are shipped from Troy, MI. During checkout you are given an estimated shipping charge. To get an accurate shipping charge (within the US) you can enter your zip code and the actual shipping charges will be calculated. International shipping charges are only estimated on the website. For more information on international orders please see International Orders below.
Standard Delivery orders are shipped via USPS First Class or Priority Mail. Generally, Priority Mail will arrive in 2-4 business days and 1st class usually in 3-7 business days. Please note that USPS Priority Mail does not guarantee delivery times and we don't refund shipping costs if a USPS package does not arrive in the estimated delivery window. Occasionally items ordered at the same time are shipped separately.
For even faster guaranteed delivery, we offer UPS Two Business Day Express Service. Express orders are given top priority and we will expedite the order and, when possible, we will ship orders received Monday - Friday before 2:00pm Eastern Time the same day (holidays not included). Some order may require additional time for processing and shipping. If a UPS 2nd Day Air package cannot ship out the same day (if received by 2 PM EST) we will send you an email to let you know. If you need it to go out sooner please call us at 866-929-2964 or email us at firstname.lastname@example.org to verify when you can expect your 2nd Day Air package to go out. We will do our best to meet your needs. PLEASE NOTE: UPS does not count Saturday, Sunday or holidays as business days.
For faster guaranteed delivery via USPS, we offer Priority Mail Express Service. Express orders are given top priority and we will expedite the order and, when possible, we will ship orders received Monday - Friday before 2:00pm Eastern Time the same day (holidays not included). Some order may require additional time for processing and shipping. If a Express package is not able to ship out the same day (if received by 2 PM EST) we will send you an email to let you know. If you need it to go out sooner please call us at 866-929-2964 or email us at email@example.com to verify when you can expect your 2nd Day Air package to go out. We will do our best to meet your needs. PLEASE NOTE: UPS does not count Sunday or Holidays as business days.
Below is average delivery time using UPS Ground Service. Although these times are not guaranteed UPS meets these delivery times over 95% of the time.
Free domestic shipping is available on retail orders with product total over $75.00 for destinations within the continental USA only. Products shipping directly from Peru are excluded from this offer and do not count towards the product total. This is for ground service provided through USPS, UPS or FedEx. This offer may be discontinued at any time without notice.
Shamans Market ships internationally depending on an individual country's regulations. Not all items we sell can be shipped to every country. Shipping costs are calculated in the shopping cart or at checkout. To see your shipping costs before checking out you can use the estimate shipping cost section in the shopping cart. (Please note: If your country does not use postal code please insert a 1 in the postal code field if you are not getting shipping cost to show.) In a few cases the actual shipping fee will be more than calculated at checkout. If this happens we will contact you via email and inform you of the cost for shipping your order before we proceed.
Our standard international shipping method is US Postal Service 1st Class, Priority Mail or EMS service. We also offer you the option of shipping UPS international service where available. Estimated shipping times (not including order processing time) for USPS Mail service is as follows:
We offer a money-back guarantee only in selected countries for the nondelivery of packages on Standard and USPS delivery service if a package is not received within 90 days of purchase. These countries are Canada, United Kingdom, EU, Australia, New Zeeland, Singapore & Hong Kong. In all other countries, we will refund the products when the order is returned to us. DHL delivery is guaranteed to all countries provided an accurate address was provided and that the package was not returned for failure to receive the package.
Certain items can't be shipped outside of the USA or require a special certification.
The US Fish and Wildlife Agency requires a certification for items containing Wild Feathers, Animal Hide, Bone and Shell. Therefore we restrict shipping on these items unless a special request is made and a certification fee of $99.00 is paid in advance.
Other items are including Peacock Feathers & Red Sandalwood are banned to ship altogether.
Duties, taxes, VAT, custom charges are not included in pricing or delivery fees. Please contact your taxing authority to determine what fees or taxes may apply to your order and how collection is handled.
For our EU customers as of July 1, 2021 Beginning July 1, the EU is imposing new VAT rules related to e-commerce so that all goods imported direct to consumers in the EU will be subject to value-added tax (VAT), removing current exemptions on lower-value goods. The immediate impact is that VAT will be collected directly from the consumer upon delivery. If VAT charges are not paid upon delivery, the shipment will be abandoned by the carrier, and Shamans Market will not be responsible for issuing a refund.