Frequently Asked Questions
Q: Is your site secure, I don’t like to give my credit card information on the web?
A: We understand this concern and take great efforts to protect your personal information. All transactions on ShamansMarket.com are handled through a process called SSL or Secured Socket Layer. This protection is provided to us by GeoTrust QuickSSL. GeoTrust is a leader in secure transactions on the web and their service enables up to 256-bit encryption and assures our online customers that confidential information and transactions cannot be viewed, intercepted or altered. And because GeoTrusts authentication system is the most advanced in the industry, you can be sure that GeoTrust certificates are only issued to fully authorized recipients, including ShamansMarket.com.
Q: How long does it take before my order is shipped out?
A: ShamansMarket.com typically ships packages Monday through Friday within 24-48 hours after the order is placed. If an item on your order is backorded the entire order will be held until all items return to stock.
Q: How do you ship packages?
A: ShamansMarket.com uses US Postal Service or UPS for its standard delivery in the Continental US. Priority Mail is a service of the US Postal Service delivered to within 2-3 day, Monday through Saturday.
Q: So, how long does it take for me to get my order?
A: From the time you order to the time your package arrives typically takes 3-7 days, depending on shipping method you choose. This includes an average of 1-2 days for processing and packaging and 2-6 days for shipping. This applies only to in stock items. If an item is out of stock and that information was not on the website, we will email you with additional information on availability.
Q: Do you ship packages internationally?
A: Yes, Shamans Market ships internationally depending on an individual country's regulations. Not all items we sell can be shipped to every country. Shipping charges that show on the final invoices are estimates. If the actual international shipping fee is lower than the estimate we will automatically credit your payment method the difference. In cases where the actual shipping fee is higher we will contact you via email and inform you of the cost for shipping your order before we proceed. If you would like to know the actual shipping cost before you place your order please feel from to contact us at [email protected] and we will calculate the exact cost for you. Our standard international shipping method is US Postal Service 1st Class, Priority Mail or EMS service. We also offer you the option of shipping UPS international service. Estimated shipping times (not including order processing time) for USPS Mail service is as follows:
1st Class: 3-5 weeks
Priority Mail – 7-14 days
EMS Express Service: 3-7 days
Q: I can’t figure out how to change me billing address, can you help?
A: Sure, to change your billing address first click on Customer Service on the top of the page. Then click on “Account History”. When On Account History page, click on your name. This will bring up your Customer Information screen and allow you to change your billing address, password, email and phone number. NOTE: To change the ship to address or your credit card on file you must do this at the time of check out prior to signing in.
Q: How can I change my credit card information?
A: To change your credit card information, or to switch billing from credit card to Pay Pal, or check you must do this at check out. Once you are ready to check out click on “Check Out”. This brings up the checkout screen. Click on the box that says: “I am a returning customer and would like to use my existing account.” Then type in your Email and password. Next, check the box “Change billing Information”. Then click on “Continue Checkout”. This will take you to the form to change or update your billing information.
Q: What Payment Methods do you accept?
A: You can pay by Visa, MasterCard, Discover Card, American Express, PayPal, Check or Money Order. If Paying by check or money order please send payments to: ShamansMarket 6620 Crabapple Ct Troy, MI 48098 We will hold your order pending receipt of your payment for up to 15 days.
Q: How do I ship to an address that is different from my billing address?
A: To ship to an address other than the billing address on your credit card can be done at checkout. Once you are ready to check out click on “Check Out”. This brings up the checkout screen. Click on the box that says: “I am a returning customer and would like to use my existing account.” Then type in your Email and password. Next, check the box “This will be shipped to a different address”. Then click on “Continue Checkout”. This will take you to the form change the Shipping Information for the order.
Q: How do I process a return?
A: Please see our the "Our Policies" page for return information.
Q: Do you offer wholesale pricing?
A: Yes, We offer wholesale pricing to retailers please email us at [email protected] for more information.
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