Returns & Replacement Policy
Returns and Replacements
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact us at firstname.lastname@example.org, or 866-929-2964 or use the return portal, and we will be glad to arrange a return or exchange for you.
If you are not satisfied with your purchase, you may return it within 60 days of receipt for an exchange, credit or refund (excluding shipping and processing fees). Please take care in packing items to be returned. Customer is repsonsible for the shipping cost for returned items, except in the case of damaged or wrong items received. Items returned damaged, used, or not in original packaging, without prior pictures and contact with Shamans Market will incur a restocking fee of 15% of the cost of the items.
All products are guaranteed for one year against defects.
Easy Return Process
Use our quick and convenient automated system to create a return or replacement:
① Please enclose a copy of your invoice or Packing Slip with your return, if possible if not available then include your name, address, phone number and order number.
② Please include a detailed note explaining the reason for the return and send returns and exchanges to:
1250 Rankin Dr Suite A
Troy, MI 48083
③ Carefully repackage the merchandise. Items must be returned prepaid, in the original packaging. We cannot accept returns sent C.O.D., and original shipping & processing charges are not refundable.
④ Return the package to us via UPS or insured parcel post. Please note you are responsible for the safe return of your merchandise.
⑤ If a package is returned to us as undeliverable we will contact you via email. A refund will be given for the product only and not for shipping fees or you may elect to have the package resent and an additional shipping fee will be charged.
⑥ If a package is refused by you for non payment of VAT, duties, taxes or fees we will only refund the items that are returned to us in salable condition.
⑦ Shipping times are estimates and are not guaranteed.